Frequently Asked Questions for Contacts


Who is Constant Contact?

Constant Contact, Inc. offers its customers a permission-based e-marketing software platform. We are a service provider to our customers, most of whom are small businesses and non-profits. Our product helps our customers design and send email newsletters, share them on social networks, manage lists of contacts and marketing preferences, and track email campaign results. We do not have a direct relationship with you as a recipient of our customers’ emails.

We require our customers, including the sender of the email you received, to use our platform only for permission-based marketing, in compliance with our Anti-Spam Policy. If you believe you have received unwanted, unsolicited messages sent through our platform (or seemingly sent through our platform), please forward a copy of that message with your comments to [email protected] for review.

Why does Constant Contact have my email address?

Our customers upload lists of their contacts, including their email addresses, names, and other contact data, into their Constant Contact account in order to use our products. Our customers then use our platform and technology to send email campaigns to people on their contact lists. Our customers are required to obtain permission before adding an email address to their lists. Constant Contact does not share contact lists uploaded by a customer with any of its other customers, nor do we email to our customers’ contact lists on our own behalf.

Constant Contact will be provided with your email address under the following circumstances:

  • If you sign up to receive emails from one or more of our customers, including by means of a sign-up form or link;
  • If you register for an event held by one of our customers; or
  • If you otherwise submit your email address to our customer by means of a product or service offered by Constant Contact.

How can I control who emails me?

Any emails you receive through our platform include an easy, automated way to (i) stop receiving marketing emails from the sender (unsubscribe) or (ii) change the topics you’re interested in by updating your profile with our customers. If you wish to do this, simply click on the Unsubscribe, SafeUnsubscribe® and/or Update Profile links at the end of any email you receive from a Constant Contact sender.

I live in the EU. How does Constant Contact comply with GDPR?

Constant Contact does not own the contact lists or databases held by our customers. We are a “data processor” under the General Data Protection Regulations (GDPR), which means that we have an obligation to keep your data safe and secure. We take instructions from our customers who are the “data controllers” (to the extent the GDPR applies to them) to send emails on their behalf and to assist them with fulfilling data subject rights requests made directly to them, such as correcting or deleting an individual’s contact information. If your personal information is held in a Constant Contact customer’s database, it is our customer’s responsibility to deal with your request in their role as a data controller and to the extent necessary, we will support them.

If you have a query or would like to make a data subject rights request under the GDPR, we recommend that you reply to the email address on the communication you received for further contact details and information as we are unable to provide any additional information about our customers.

What information does Constant Contact have about me?

Constant Contact receives information about you in two ways: (1) From our customers, who may provide us with your email address and other contact information, and (2) directly from you when you interact with an email marketing campaign or other Constant Contact product that our customers may use as part of the services we provide to them, including when you sign up to our customers’ email lists. We hold any data received as part of campaigns on behalf of our customer, and as such you need to speak to our customer if you have any questions.

Email campaigns sent from our platform may include a web beacon that allows us to determine, on behalf of our customers, if you open an email, as well as the email delivery status and your geographic location. Email campaigns may also contain other tracking technology that allows us to determine what you click on in an email and if you unsubscribe or change your subscription preferences. This web beacon and other tracking technologies also allow us to collect log data, including your IP address, browser type and version. We share information about email delivery, email opens, email clicks, and subscription preferences, as well as aggregated information about browser types, with our customers so they can optimize their campaigns, customize offerings to you, understand your level of engagement with them and any other uses the customer describes in its online privacy policy.

Please note that web beacons may be refused when delivered via email by disabling HTML images or refusing HTML (select “Text Only”) emails via your email software. Other tracking technologies used in our email campaigns are only activated when you click on a link in an email or otherwise interact with content in an email, and you may opt out of such data collection by not interacting with emails sent from our platform.

We (or another third party) may also set a cookie on your browser when you access an event registration form, donation form, coupon, or similar website from a customer’s email in order to better track visitors to such website. For more information on how to manage cookies in your web browser, visit http://www.allaboutcookies.org.

How does Constant Contact help its customers optimize their email and advertising campaigns?

We offer our customers certain features that allow them to better target who they contact through our products and services. In order to do this, we partner with third parties who can provide our customers with information about you. If both you and our customer are located outside of the European Union, this may include demographic information and geographic location. We require that these partners are contractually or legally permitted to share this information with our customers and with us.

Our customers opt in to these features so that they can optimize their campaigns, segment their lists, and better customize their offerings to you. We require all our customers to comply with applicable laws and maintain compliant privacy policies. For more information about how our customers use the enriched data we provide them, and about how you can opt out of having this data collected by our customers, please contact the sender (our customer) of the campaign you received.

What does Constant Contact do with the information it has about me?

We will never email our customers’ lists of contacts for our own purposes. We provide information we collect about your interaction with the email that was sent using our products to our customers and use it on behalf of our customers to provide our products and services, to improve our products and services, and in connection with our security and compliance programs.

We may share your information with third parties who develop certain features and functionality that integrate with our products, provided that such sharing is authorized by our customers. This allows us to make certain features of our services available to Constant Contact customers. We impose obligations on our third party service providers to ensure they use data in a manner consistent with our use and consistent with applicable privacy laws.

We are located in, and store and process your information in, the United States, although we may use third party service providers anywhere in the world. When we transfer your information to third party service providers, we do so in compliance with applicable privacy laws.

We may update the information on this page at any time, so please review it frequently. If you have any questions about this document, please contact us at [email protected] or 10 Corporate Drive, Burlington, Massachusetts 01803, USA.